PROUDLY SERVING THE PANHANDLE OF FLORIDA AND THE ALABAMA WIREGRASS FOR NEARLY 30 YEARS.
LICENSED AND CERTIFIED IN FLORIDA AND ALABAMA.
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I have used P&P for my ac installations and repairs for the past year. I initially had a split unit installed in my barn by a contractor (my son) who was there doing other work also. He first called P&P that sent a technician to do a vacuum test and reported all was well. A short time later my son discovered a small refrigerant leak but he had to return home so I tried different types of sealers reportedly successful for these types of leaks. After none worked I called P&P and they sent a technician. Chris said the leak was a simple repair but that all of the freon would have to be removed and replaced at a cost of $800 (10 lbs at $80/lb). My neighbor's son is an HVAC repairman so I called him. He said the freon could be pumped out and then recaptured after the repair. He added one pound of freon for a total cost of $100. (I discussed this recently with Dan (service manager) who explained that with the newer refrigerants there is more than one refrigerant in the mixture, and an asymmetric leak could cause an imbalance that could cause mechanical problems. It is also not recommended by the manufacturer.)4 months later I began having problems with unit. I called P&P and Chris did the troubleshooting with the manufacturer's technician on the phone. They determined it was a circuit card so a new card was sent and the work was done by P&P. The unit worked for a very short time and then failed again, Chris again did diagnostics with the manufacturer's technicians and they diagnosed a bad compressor. The part was free (under warranty) but $150 for freight. Chris replaced the compressor but it still did not work. My bill was almost 2k and $800 was for new freon, (Chris admitted afterwards that he did not think it was the compressor because he heard it running). Next the manufacturer's technician thought it was the power supply card and sent a replacement. Alex from P&P came this time. That only worked for a few days.I then had P&P install a new 1.5 ton unit at another location in the barn as a backup while waiting for a replacement unit for the bad one. Finally the company sent a new outside unit which was installed by the same crew that put in the new 1.5 ton unit.The replacement unit worked for a few weeks and then the unit went dead. Alex came out and discovered a bad breaker and a bad high pressure sensor. Once again the seller provided the failed part for free. Alex provided me with a cost estimate for the repair. We had some issues with charges for replacement of the freon, but after a discussion with Dan (service manager) we came to a satisfactory agreement, and Alex is going to proceed with the repair.I have been very satisfied with work that P&P has provided and will continue to use them for my HVAC needs. I think there prices are fair and they are an honest business, which is not necessarily a common trait in the AC business.Bottom line...it's better to buy local, but I am glad for the persistence that P&P provided to solve my problems.
17:49 27 Oct 23
We had them come out for a small problem, while here the unit was hit by lightning. The technician (Chris) was amazing!!!! He helped deal with the insurance company, he worked tirelessly to get the part in a day, after the parts people said 4 to 5 weeks, it really felt like they were on our side helping, and fighting for us to get our air back. Chris was amazing but the owner also called while this was going on a check on us regularly. Great company!!!!!!
16:56 29 May 23
5/2021. I called at 7 pm and about an hour later Dan was at my house. Service was professional and he went out of his way telling me how I could save money on this call and future services. I highly recommend!5/25/3023Great service. Had my new unit installed today. They cleaned up afterwards and my wife complemented on what a great job they did and how friendly they they were.
02:32 26 May 23
We have always used P&P Heating & Cooling for our HVAC for our old system and when it finally went out they were the ones we called for a new unit and they came out quickly to get us pricing and once we decided on the unit they installed the same day. All the staff are always very professional, prompt and friendly and make sure we are satisfied with their service before they leave. They even clean up after themselves which I really appreciate. I would recommend P&P Heating & Cooling to anyone needing maintenance, service or a new install they are the best!
18:12 22 May 23
Let me just start by saying JALEB my tech, was an absolute delight. He was kind, courteous, knowledgeable, professional and knew within 15 minutes exactly what was wrong. I would recommend Jaleb and P&P heating and cooling to everyone needing anything HVAC!
17:05 16 May 23
I am fairly new to Bonifay and was looking for an AC company to have a yearly relationship with. After searching P&P's website and reading all the reviews I decide to call them. The lady at the office Mycha was very polite and professional. She had a technician named Jaleb come to my house about a half an hour after I called. This young man was polite, informative, personable and very thorough as he cleaned my in and outside unit. He also showed me the amperage on my old capacitor versus the new capacitor while explaining to me what it does and how much more efficient my system will work. Without making this too long I just want to say I would absolutely 100% recommend this company and the people that work with them.
18:18 22 Mar 23
These guys are great Caleb,Tony and Jake and including Junior do very good work and are very knowledgeable and courteous all the staff are good and very reasonably priced and they back up there work and stand behind it,, so thanks again for everything you've done for me and my family when it comes to our air conditioning and heating needs ,,, Tommy Nix
23:59 09 Jan 23
These guys are amazing! They are very knowledgeable about the products and services. Always there when you need them especially when you come back from vacation and find your unit quit working.
02:04 28 Dec 22
My thermostat went out, and these guys came out like 1 hour after I called them installed my new thermostat re-wired some stuff and had it back up and running in no time. I’ll definitely be calling them for any future issues.
23:41 27 Dec 22
Very friendly, always ready to help
19:10 28 Oct 22
Great experience all around. From phone call (Carrie) to service repairs (Jaleb) everything about the services provided were top notch. It’s such a nice feeling knowing there are still companies that do what they say in a very timely manner and reasonable rate. Definitely recommend their service.
17:44 03 Oct 22
When you call P & P the phone is answered by a very kind HUMAN (Hi Carrie!)...not an annoying electronic phone system. P&P did an amazing job of installing my new Carrier system about a year and a half ago. Today, Bo was here doing the routine cleaning and maintenance. What a polite and knowledgeable young man. I'm so glad I went with Dan and the crew at P & P for all my heating and cooling needs!
18:00 22 Aug 22
I got the Infiniti system & it is beyond amazing. I set the system to cool only during the summer & because of how the system works I wake up to the house being a few degrees cooler than what I set!!! It's 80+ outside but I get better than what I requested. The magic continues with my utility bill. It was very noticeable immediately. I pay less & get more!!!!!
03:41 11 Jul 22
21:20 02 Jul 22
This is only my second time needing your services but you have earned a customer for life. I called after hours and I can’t say enough about Jaleb, he was so polite ( very rare these days) and very prompt! He returned my call right away, called me on his way here to give me update on his arrival time. Checked my AC and diagnosed the issue immediately and let me know exactly what was needed and the cost. He had my system up and running in no time at all. I would hire this young man in a heartbeat for any business I had. Thank you again!
01:54 18 Jun 22
Fast and efficient. I called on a hot day that my unit was broke. It was 22 years old. And they had me a new unit installed the next day.
20:54 11 Mar 22
Jaleb was so professional. He went over and above. He found issues and repaired them on the spot. Jaleb is be far someone you would want to work for you. Very respectful, well mannered and he knows his job and he did a very thorough job. THANK YOU P&P heating and cooling
22:11 07 Mar 22
Have used them for years! Wonderful customer service. They are reliable and great at what they do!
Denise Gomez (Deni)
20:46 16 Jul 21
My wife and I have so many positive comments about this company. We had a 20 year old system that needed to be replaced. We called three different companies. All three came out, two of them looked at the out side and said they could replace the unit. Dan form P&P Heating & Cooling was the only individual that looked at everything inside and out. He noticed some serious deficiencies with our air flow and recommend what needed to be done. P&P was the only company that gave a quote the very next day the other two we never heard from again. Once the quote was accepted their scheduler called my wife and set up a good time for us and called the day before, my wife says she was very nice and professional (sorry I don't have her name). Junior, Wess, And Brandon were the crew that put in the unit and extensive duct work that needed to be done. We cannot say enough good things about them so Thank you very much is the best we can do. Now that the new system is in place we now get air flow in the house that we never had for the past twenty years. Our daughter thanks you for now having air to her bedroom. From start to finish we could not be more satisfied with P & P Heating & Cooling and would highly recommend them to anyone. Thanks all very much. Also the new Carrier unit is GREAT!!!!!
09:24 24 Jun 21
Very nice, professional & responsive from the secretary to the tech specialist!! I called them and they were out to look at my air conditioner in about an hours time and Chris had the issue fixed quickly! We are very pleased with the service and will definitely be recommending to others!! Thank you all!
19:30 23 Jun 21
I've had two new units installed they go above and beyond and offer great rates! And they have done some jobs for me that were not the easiest. I give this company nothing but praise excellent job and customer service!I highly recommend!
00:38 04 May 21
Very professional, honest, and they do quality work. I highly recommend P&P Heating and Cooling. If you need any HVAC work, give them a call. They are licensed in Alabama as well as Florida.
00:14 04 May 21
This place is the best option when it comes to heating and air and comfort. Overall just great people
13:40 15 Jan 21
It was great . The office ladies was on top of all my questions. And the service technician were there to help me. And the ower is a wonderful person .
23:36 18 Dec 20
Of course, my AC unit would go out during July! 😭 Thank God for the heroes of the day, P & P Heating & Cooling! Thank you for getting to our house so quickly and for fixing our AC unit without forcing me to sell my first born to pay for it! It’s too hot for a fat girl to be without air! 🥵 🤣
21:10 23 Jul 20
Dan was polite, knowledgeable, and professional. He had his men install an new complete system. They were punctual, polite, and did a great job. Prior to this install, Dan and Zach repaired my daughter and son-in-law's system. That encounter was the main reason I hired P and P to install my new system...and I'm so glad I did.I would absolutely hire P and P again in the future. I highly recommend them!Thank you Dan!
03:02 06 Apr 20
P&P heating and cooling is the place you want to use when your a/c stops working right. Dan Powell is very professional and he cares about his customers. I highly recommended them to anyone who is in need of having their a/c worked on.
15:06 04 Apr 20
P&P came and installed the Infinity System by Carrier at my residence today and I could not be more happy. Shane, Jaleb and Wes were on point and done a great installation. They even vacuumed the work area when installation was complete!! They were very professional and knew what they were doing. Props to those guys and to P&P for providing such great service and a great product.
21:48 27 Mar 20
Top shelf business!
15:12 15 Nov 19
Best group of guys around...if You don’t use P and P I feel sorry for you because you won’t find better people anywhere around that will take care of you like these guys
20:52 07 Sep 19
05:08 19 Jul 19
Just had these great guys install a new Ac unit on Wednesday. Very funny, professional, knowledgeable, and took their time and did the job right!!! I'm so impressed!!! They really seemed to like their job!!! Thank you to Shane, Dan, Alex and junior!! Can't say enough about what a great job you did!!! We will refer you to everyone we know!!! We' will definitely use your services again and again. It was so nice to deal with some honest Christian folks/ business!! Please give these guys a call!!!
21:15 10 May 19
This is an awesome service company. Alex came out today and had my family's unit cooling with in 45 minutes. While informing me step by step on the repair progression. This is a truly unique company.
05:58 13 Apr 19
Service Tech Dan was awesome. Dan was polite and professional. The company has great customer service. They call to remind you of the service time and they are on time. Today they completed our one year maintenance in great time and through cleaned the unit. They also gave us the best quote last year and it was not an issue that they were 2 hours away from us. Florida weather and trees makes unit look terrible, ours looks new! Great job Dan. Thank you!
15:23 10 Apr 19
Alex Golden did a find job made sure our unit was working and called back to make sure it was doing the job for us...He did a excellent service for me and my family. I would highly suggest him to anyone in the area that needs heating and cooling work.
15:35 09 Apr 19
Alex Golden was very professional and he is very fast with his service and there great people
23:54 08 Apr 19
Great people and wonderful service
23:53 08 Apr 19
Alex Golden was very professional and fast with service. I highly recommend him.
23:53 08 Apr 19
Great Service, i highly recommend them for your heating and cooling.
23:48 08 Apr 19
P&P are the very Best at what they do Danny and Dan Powell have really made this family owned and run business successful by putting the customer first. No problem to big or to small or too inconvenient timing. Thanks P&P Family
02:45 08 Apr 19
Young man by the name of Alex did a great job on my unit. Very kind, nice and informative about any questions I had. This young man knows his job very well. I will continue to use Alex every time and I recommend him highly!Gail Harrison
02:09 08 Apr 19
Dan is a great tech. Very knowledgeable and friendly
01:01 08 Apr 19
Dan at P&P was extra helpful when my unit went completely out. Timely response and the techs were very helpful and respectful. Excellent job on my new install and Dan even checks on me from time to time...Highly Recommend..
23:17 07 Apr 19
Dan Powell is the man and p&p is a great company and friendly people
23:02 07 Apr 19
Very prompt quality work big shout out to alex my unit was down he had me up in running in no time I heard they was top notch guys like alex p p I will use from now one thanks again p p and mr.alex. I can watch my ESPN in comfort now
22:41 07 Apr 19
P&P is amazing! If you need ANYTHING call Dan!
21:53 07 Apr 19
Alex Golden did a great job servicing my unit, wouldn’t work with anyone else, p and p has a steal with this great technician.
02:14 07 Apr 19
This company is amazing! Our unit went out unexpectedly and we thought it would break the bank getting it fixed. The company came out fast and Alex got us up and running in no time! You can tell this company cares about their clients more than their bottom line! I will never use anyone else!
02:10 07 Apr 19
Dan Powell is a friend and excellent at his job. He is always willing to help us and give advice on all our heating, cooling, and air filtering needs. We have been able to implement his advice and avoid more costly options.
02:36 05 Apr 19
PnP heating and cooling is a great and dependable company that will take care of any needs you may have. I had the privilege of working next to Dan Powell and the level of professionalism he showed was astounding, all in all 5 stars hand down !!!
02:18 05 Apr 19
Dan Powell and the guys at p and p are top notch. They provide great service and a very knowledgeable staff.
00:32 05 Apr 19
Their staff is awesome! Ask for Dan!
00:26 05 Apr 19
Thanks Dan for all your help
22:46 04 Apr 19
Great customer services, excellent Response time.
22:12 04 Apr 19
Great service. Dan called us back quickly and followed up to make sure everything was working like it was supposed to.
21:39 04 Apr 19
P&P heating and cooling is the best AC company I have had the pleasure dealing with. They came and looked at my unit to make sure it was working Correctly then a year 6 months later they called for a curious check up to make sure things are still good. Thank you for all tree he hard work you guys do. Dan Powell keep up the good work!!!!!
21:34 04 Apr 19
It all starts with caring for each and every customer. A family business treating you like you’re part of the family. (HIGHLY recommended!!!). Too bad google doesn’t have 6 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️
21:02 04 Apr 19
Awesome service from a great company. You can't go wrong with these guys.
16:34 04 Apr 19
Dan is amazing. He’s on time and he makes sure to get you warmed up or cooled down real quick. Very professional.
12:03 04 Apr 19
Dan is great! They are very professional and knowledgeable. Great place to go with any issues you may be having with your heating or cooling issues. Will definitely continue to use them!
11:54 04 Apr 19
Dan Powell, came out to fix my ac/heat unit! He knew exactly what was wrong, as well as how to fix it! Very professional and makes you feel like family! I highly recommend Dan and P&P
11:27 04 Apr 19
Great job Dan, keep up the good work!
11:26 04 Apr 19
Great people & service.
11:22 04 Apr 19
P & P Hearing and Cooling is the only company we'll use for our a.c. needs. Dan keeps you informed o what needs to be repaired and he does it right the first time.
11:11 04 Apr 19
Dan Powell what a wonderful technician very funny guy very professional services
04:26 04 Apr 19
This is a very great company! They fixed my Heat quickly and at a very reasonable rate! Will definitely use again! Thank you for everything Dan Powell
04:00 04 Apr 19
This is a very great company! They fixed my AC quickly and at a very reasonable rate! Will definitely use again! Thank you for everything!!
02:47 04 Apr 19
I couldn't call another company. They have great staff. Wonderful price. Awesome techs. They take care of my home comfort.
02:36 04 Apr 19
Their service is great and effigent.
02:19 04 Apr 19
Great Service, I highly recommend them for your heating and cooling needs. Very honest people and they hard workers.
02:12 04 Apr 19
Great business! Had the unit ordered and installed in 3 days. They have called and checked on the unit several times since they installed it. I highly recommend them for all your heating and cooling needs.
01:59 04 Apr 19
This company came out on a weekend and help fix my A/C in the middle of Summer heat. Very easy to deal with and reasonable prices. Very professional staff and clean and they don’t leave a mess when they get done!
01:51 04 Apr 19
Very pleased with service! They came out on two different occasions and performed services and great prices!
01:43 04 Apr 19
Have used them several times and am very happy!!! No issues and very professional!!!
01:42 04 Apr 19
I really enjoy my unit and the great service.
01:14 04 Apr 19
Ist time I have used P&P. Was referred by my neighbor. Alex came to Dothan to fix my furnace. He was very knowledgeable and courteous. He had the problem diagnosed within 5 minutes after arriving. Checked the entire unit out to make sure everything else was working properly. Carrie and Jessica were also extremely polite and courteous. I will be using this well run company for all my HVAC needs. Thank you for getting us warm again.
23:26 28 Jan 19
Very professional and HONEST.
19:03 05 Jul 18
P&P came out to home in Enterprise because of some A/C issue that we were having in the spring time.They did what they could to my 13 year old Bryant system. The work That Dan did was very good at a cost that was very reasonable. So when my larger A/C went out I didn't hesitate to pick up the phone and call P&P once again. Unlike some of the other companies around Enterprise Al.Dan had sent 3 guy for the installation of my central-air-conditioners/carrier-infinity system.I must say with a very large savings compared to the other price that I checked, I had got in Enterprise Al.More than $2000.00 - 3000.00 in savings.Keep up your great work.
16:20 18 Jul 17
Very pleased with their Service. They are quick, knowledgeable and courteous.
00:02 04 Aug 15
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